Back to Help Centre

How It Works

Candidate Experience

What candidates see and experience when using ScoutUp.ai.

Receiving an Invitation

Candidates receive either an SMS or email (depending on how you invite them) containing:

  • The job title and company name
  • Your custom message
  • A link to start their interview

The link is unique to each candidate and doesn't expire.

The Landing Page

When candidates click the link, they see a page with:

  • Your company logo (if uploaded)
  • The job title
  • Information about what to expect
  • A "Start Interview" button
  • Consent information about call recording

Starting the Interview

When they click "Start Interview":

  1. They're shown a confirmation that the call is being placed
  2. Their phone rings within 5-10 seconds
  3. They answer and the interview begins

During the Call

The AI interviewer:

  • Speaks naturally and conversationally
  • Listens to full responses before continuing
  • Asks follow-up questions when appropriate
  • Handles pauses and "umms" gracefully
  • Stays patient if candidates need time to think

What Candidates Can Do

  • Ask to repeat: "Can you repeat that question?" - The AI will repeat
  • Ask for clarification: "What do you mean by that?" - The AI explains
  • Ask questions: If enabled, they can ask about the role at the end
  • End early: They can hang up at any time (marked as abandoned)

After the Interview

The call simply ends. Candidates don't need to do anything else. They should:

  • Wait to hear back based on your end-of-interview message
  • Not expect immediate feedback (unless you've set that up)

Public Applications

For candidates using the public application link:

  1. They enter their name, email, and phone number
  2. They click to start the interview
  3. Their phone rings
  4. After completing, they see a confirmation page
  5. They may receive confirmation SMS/email if you've enabled it

Common Candidate Questions

"Is this a real person?"

The AI identifies itself as an AI interviewer in the greeting. It doesn't pretend to be human.

"Can I reschedule?"

Candidates can complete the interview anytime using their link. There's no fixed schedule - they start when they're ready.

"What if I lose connection?"

If the call drops, the interview is marked as incomplete. You can send a new invitation if needed.

"Is the call recorded?"

Yes. The landing page informs candidates that calls are recorded for assessment purposes.